Residential Services

PC Troubleshooting and Help

PC Troubleshooting / Diagnostics

We can troubleshoot and diagnose problems with your software, hardware, Internet, email, operating system, and more. Through a series of system tests and diagnostic checks, we'll get to the root of your problem and advise you on the best possible solution.

Hardware Support

Hardware Install / Upgrade / Repair

We can install or upgrade any internal or external hardware device on your desktop or laptop computer. Examples of hardware devices that we install or upgrade include: hard drives, RAM (memory), network interface cards, CPU (processor), printers, scanners, video cards, monitors, CD-ROM drives, DVD-ROM drives, CD/DVD burners, modems, sound cards, speakers, webcams, digital cameras, CMOS batteries, external zip drives, and more.

Software Support

Operating System Installation

If you're ready to upgrade to the latest operating system or if you want a fresh installation of your current operating system, we can help you wade through the process. We will come to your home and install, or reinstall, Microsoft Windows and all critical updates onto your desktop or laptop. This service includes formatting, or clearing off, your hard drive which makes your system run smoother and brings it back up to speed.

Install / Upgrade Single Software Title

We'll install or upgrade a single software title and all critical updates on one desktop or laptop. High-speed Internet required for critical update installation.

Install / Upgrade / Repair Software Suite

We can install, upgrade, or repair one software suite and all critical updates on a single desktop or laptop. Examples of software suites include: Microsoft Office, Internet Security packages, etc. High-speed Internet required for critical update installation.

Home Networking Help

Home Network Installation / Troubleshooting

With a wired or wireless LAN, or Local Area Network, your computers can share the same Internet connection and more. You'll be able to access the Internet, share files, and print to a single printer - all from any computer on your network. In addition, we can troubleshoot your existing network or help you go wireless, allowing you to browse the Internet and print files from your living room or even the back yard.

Wireless Network Security

The default installation for most wireless networks does not include setting up security, which means that over 75% of all wireless networks are NOT secure! So unless you have taken deliberate steps to implement security, more than likely your network is at risk. We'll come to your home and lock down your network, so you can keep unwanted hackers and other pesky intruders out by restricting access to only the computers of your choice.

System Protection / Internet Setup and Security

Virus / Spyware / Adware Protection, Scan and Removal

Is your computer infected with a virus or worm, or is loaded down with spyware and adware. Whether a hacker or identity thief has infected your computer or email with Trojans, malware, or other nasty enemies, we have just the medicine your computer needs. We'll scan your entire hard drive and remove every trace of unwanted junk that slows down your computer and threatens the confidentiality of your personal and private information. We'll also teach you how to keep your computer spotless and secure by preventing future outbreaks.

Internet Setup

Whether you wish to shop or bank in your pajamas, stay connected with friends and family, or just have access to all the information you could ever dream about, we can help you through the process of choosing the best Internet connection for your needs from Internet Service Providers that are available to you in your area. Once you have made your choice, we can assist you in ordering your desired package or by acquiring and setting up the hardware you need to get connected.

Routine Maintenance and Cleaning

System Tune-Up and Optimization

We'll optimize your system with hundreds of system tweaks and enhancements that will defragment your hard drive, accelerate your PC's performance, make Windows boot faster, and increase your Internet and download speeds. We'll also perform several critical system updates, maintenance tasks, and repairs that will correct hard drive problems, clean and optimize your system registry, find and fix stubborn system errors, and more. Let us keep your computer running smooth, fast, and error free!

Physical Cleaning

Experts recommend that you clean your computer every 3-6 months. Removing dust, pet hair, and smoke buildup not only stops the spread of germs, but also keeps your computer functioning properly, and even extends the life of your computer by allowing it to properly cool itself. Let us come out and give your computer the ultimate cleaning.

Data Recovery and other Home Data Services

Data Recovery

Losing your files can be devastating! Whether you've lost your data due to accidental deletion, damage caused by a power surge, corruption brought on by a virus or worm, the "formatting" or "fdisking" of your hard drive, or even an entire system crash, we can get your valuable data back. The types of data we can help you recover include email, personal documents, videos, pictures, MP3s, and more. We can also recover data from CD and DVD media, digital cameras, MP3 players, memory cards, and other portable devices.

Secure Data Deletion

Don't get caught giving away your personal data! If you are selling, donating, or otherwise getting rid of your old computer (or even just upgrading the hard drive), you must ensure that all your sensitive data is securely erased. Deleting files, or even formatting the entire hard drive, does NOT actually remove the data from your drive. All your old email, personal letters, pictures, tax returns, passwords, health documents, financial records and more still exist on the drive. With a little know-how these files are easily recoverable, which can lead to identity theft. With our secure data deletion service we can wipe your entire hard drive, or even just a few files or folders, so that the data is completely destroyed and 100% gone with absolutely no possibility of it being recovered.

Data Backup

If you have never performed a backup, you could lose all your computer files at a moment's notice to fire, theft, hard disk failure, accidental file deletion, virus infection, and more. Protect your data with our data backup service that includes the transfer of all your important files to CD or DVD media.

Data Migration

Are you looking to transfer the data from your old computer to your new computer? With our data migration service we can help you do just that.

Snapshot CD Creation

Let us create a snapshot of your system so you can quickly and easily bring your computer back to life in the event of a system failure. We'll make an image of your hard drive that includes your operating system, programs, data, etc. and then burn it to CD for safekeeping.

Computer Training / Tutoring

Computer Training

We offer personalized training sessions on any technology-related topic you want to learn, such as: basic PC skills, getting the most from your software, navigating and searching the Internet, downloading music to your portable MP3 player, working with your digital pictures, and more.